1. Match the statements (a-d) with the responses (1-4)
Tap a statement (Teal) then tap its matching response (Green).
Statements (a-d)
Responses (1-4)
2. How would you complain to these people?
Use polite complaint language (e.g., *I'm afraid I have a complaint...*)
Tip: Use phrases like "I'm sorry to bother you, but..." or "I'm afraid I have a complaint..."